Shipping :

FAQ/Shipping

If you have any questions regarding our website or products, please take a few minutes to review the below questions and answers. If your question is still not answered, Please contact us.

Q.What currency is used?
A. All prices on our site are in USD and for currency conversion rates customers may check www.xe.com

Q.What is your shipping charge?

A. We shipped the goods by Express

Q. Do you ship to UK, USA, Australia etc....?
A.Yes we ship worldwide. And do worldwide drop ship for our customers.

 

Q.Is my online order secure?

A. Yes,Our website is secured by geotrust .Your online transactions are safely encrypted and sent over Secure Socket layers (SSL) and processed on secure servers. When placing an order, your Internet Explorer Browser will also show the Lock symbol at the bottom right corner.

Q.How soon Can I get the products I ordered?
A. All orders are shipped within 2-3 days and delivered within 5 business days of the shipping date.Each customer will be contacted with tracking information and instructions on how to track the package as soon as the order is shipped.
Due to high volume order requests and if a product is currently sold out shipping may take between 5-10 days.

Q. What is your shipping charge?

A. We ship by express company,you can get it within 5-10 working days.We also can ship all packages with UPS, EMS, Fedex and USPS express . Generally, Delivery is 3-5business days.

Q. What if I do not have a credit card?

A. Besides Visa or Mastercard we also accept bank wire, western union transfer and, international money orders.For details ,please refere to payment information.thank you .

Q. Will I receive the exact bag in your photos?

A.Yes buyers will receive the exact bag as photographed. The same EXACT bags. We guarantee that they are EXACTLY the same or double your money back .That is how confident we are in our products and their quality.

Q. Do you offer Wholesale?
A.We provide lower prices for larger orders. We even can get the orders for OEM Projects and can produce as per your requirements.

Q.Do you ship worldwide?
A.Yes we ship worldwide.

Q. Will I be charged any import duties?

A. We always declare our packages right so there is a less than 1% chance of a customer being charged for import .In the rare event that a buyer is charged, import tax is the sole responsibility of the buyer.

Q.Are all the bags on your website in stock?

A. Yes everything online is in stock and ready to ship. In the rare event that an item is sold out before we update our inventory we will contact the customer immediately to notify them of any delay. You can choose any style in the store as replacement if we have no stock.

What is your Guarantee?

We guarantee 100% satisfaction. If you are in any way unsatisfied you can return for a refund as long as you abide by our return policy. If your item is lost we will reship once .Please see below for more info on our Guarantee.

Q. What is your customs guarantee?

A. Our shipping takes only5-10 business days and is guaranteed. That means guaranteed through customs and guaranteed delivery to your door! If the package lost on transportation we will reship once at our expense.

In order to avoid high import taxes and duties, we pack our bags in a special way. We also mark the package at a low value and we ship only small quantities.Please note that the declared contents on your package has nothing to do with the true value, content or material of your item. We only declare it as such to avoid our customers from paying high import duties on their items.

Q. What is your product guarantee?

A. Our number one priority is customer satisfaction. Our objective is to ensure our customers are happy with their purchase and the service they receive so they will return again and again. We are interested in a long term business relationship based on trust, service, and quality. We work very hard to ensure only the very best quality products are delivered to all of our customers promptly. Top grade materials and meticulous attention to detail.

We have complete confidence in our merchandise and therefore guarantee 100% customer satisfaction. If you are unhappy in anyway with your purchase you can return your handbag(s) via courier for a refund (please see shipping and returns).

If you still have any questions please contact us through our email:

sales@designforlady.com or designforlady@designforlady.com

THANK YOU .